Prosenjit Ghosh
I'm Technophile
About
I am a dynamic Telecom Engineer currently working as a Support Engineer and Customer Technical Manager, where I combine technical expertise with leadership to deliver outstanding results. With a strong focus on empathy and a customer-first attitude, I have successfully led and completed multiple projects, ensuring client satisfaction and fostering trust. My technical expertise spans across Charing System, Mediation, Billing, programming, IoT, AI/ML, Blockchain, and Quantum Computing, driven by a passion for innovation and problem-solving. I take pride in building robust solutions and exploring cutting-edge technologies, which have been central to my journey of continuous learning and creation of impactful hobby projects.
Technophile
I thrive on solving challenges, creating scalable systems, and delivering impactful results. Beyond my professional expertise, I’m a proud two-time Table Tennis Champion at my office and an adventurous weekend cyclist with a passion for exploring trails on my trusted fat bike.
- Birthday: 5 July 1985
- Website: www.eprogho.com
- Phone: +91 9903370340
- City: Kolkata India
- Age: 39
- Degree: B.Tech
- Email: prosenjit.ghosh@eprogho.com
- Email: eprogho@gmail.com
My leadership approach is rooted in collaboration, empathy, and a vision to bridge the gap between customer needs and innovative solutions.
Resume
Dedicated and hardworking professional with a proven track record of exceeding performance expectations through consistent delivery and meticulous attention to detail. Adaptable and resourceful, I thrive in dynamic environments, demonstrating a strong ability to quickly acclimate and effectively manage multiple priorities.
Sumary
Prosenjit Ghosh
As a dynamic Technical Solution Engineer and Customer Technical Manager with over 15 years of experience, I excel in blending technical acumen with strong leadership to achieve exceptional results. My approach is deeply rooted in empathy and a customer-first philosophy, enabling me to lead and complete numerous projects with high client satisfaction and trust. My expertise covers a wide array of technologies including Charging Systems, Mediation, Billing, as well as advanced areas like IoT, AI/ML, Blockchain, Cloud, and Quantum Computing. Motivated by a passion for innovation and problem-solving, I continually strive to develop robust solutions and engage with the latest technologies, fueling my ongoing professional growth and the success of impactful hobby projects.
Education
Bachelor of Technology & Electronics and Communication Engineering (ECE)
2004 - 2008
Meghnad Saha Institute of Technology, Kolkata
Electronics and Communication Engineering (ECE) is a dynamic field of engineering that focuses on the development and application of electronic devices, circuits, and communication equipment. ECE encompasses a broad range of technologies including radio, television, satellites, and the internet, pivotal in shaping today's information-driven society. The discipline integrates knowledge of transmission systems, signal processing, and electronics to innovate and improve communication and electronic systems essential in our daily lives.
Professional Experience
Technical Solution Engineer - Senior Specialist
2013 - Present
Ericsson India Global Services Private Limited, Kolkata
- Currently handling Customer Service Requests (CSR) for all charging, billing, and mediation nodes, ensuring timely resolutions and system reliability
- Upgrading charging nodes to enhance system capabilities and performance for optimal service delivery
- Managing 24/7 emergency Customer Service Requests (CSR), providing rapid responses and resolutions to critical system issues.
- Serving as the Customer Technical Manager for a European customer, overseeing technical operations and ensuring high-quality service delivery
- Have traveled abroad to locations such as Greece and Saudi Arabia to manage customers and provide direct support, enhancing international relations and service satisfaction
- Currently leading a team, focusing on team bonding and promoting a positive culture to enhance collaboration and drive organizational success.
Executive
2011 - 2013
Aircel Limited, Kolkata
- Managed and monitored all Ericsson Charging System nodes, ensuring optimal performance and reliability across network operations
- Executed subscriber migration, voucher creation, refill processes, and rating configuration to enhance service delivery and customer satisfaction
- Developed and maintained dashboards for marketing analytics, enabling data-driven decision-making and strategic insights.
Solutions Integrator
2009 - 2011
Ericsson India Limited, Kolkata
- Demonstrated hands-on expertise in advanced networking technologies, including Static Routing, BGP, OSPF, MPLS, IPSEC, VPN, QoS, Firewall and switching, delivering robust and scalable network infrastructures
- Effectively managed, configured, and upgraded Redback routers, Extreme switches, and Juniper firewalls to enhance network performance and security.
Skills
I bring a diverse array of skills, ranging from technical expertise in network engineering to strong leadership and team management abilities, all aimed at driving successful outcomes.
Project information
- Category: IOT
- Client: Self
- Project URL: View Project
IOT CCCAM
A Self-Reliant Alternative to Market CCTVs Developed an in-house CC-CAM monitoring system using ESP32-CAM, C++, Python, MobileNet, Flask, OpenCV, HTML, JavaScript, and CSS. It can detect human and record video over cloud.
Project information
- Category: IOT/Robotics
- Client: Self
- Project URL: View Project
Radio / Wifi Driven System
Specially designed for Lord Jagannath. This innovative chariot can be operated via Radio signal and also via Wifi. DDNS, and reverse proxy, allowing it to be controlled from anywhere in the world. Equipped with a camera to provide live front-view footage for maneuvering the Rath, it ensures smooth navigation. A dedicated webpage, developed using HTML, CSS, and JavaScript, streams live video and offers full control of the Rath. Few of my friends have already successfully driven the chariot from their homes
Project information
- Category: GenAI
- Client: Self
- Project URL: View Project
Gen AI Chat Application
AI chat application using Python, Streamlit, Langchain, GooglePalm, Embedding technologies. This innovative tool facilitates querying of textbooks to swiftly retrieve answers. Following this, I've integrated OpenAI to embellish the retrieved answers with a sophisticated vocabulary, thereby elevating their quality and enhancing the overall reader experience.
Accolades
Throughout my career, I have received numerous accolades, including certifications, awards, and various recognitions that underscore my professional expertise and accomplishments. Some of the most notable awards I've received include here under, which recognize my contributions and excellence in technology, leadership, Sports etc. These honors reflect my commitment to excellence and continuous professional development in my field.
Certifications
- Cloud Native-Experienced Assessment - Ericsson
- Microsoft Certified: Azure Solutions Architect Expert
- PCEP – Certified Entry-Level Python Programme
- Oracle Certified Professional, Java SE 6 Programmer
- Red Hat Certified System Administrator (RHCSA)
- VMware Certified Professional - Data Center Virtualization
- ETCP-IP Networking - Ericsson
Awards
- Ericsson - SDU Support Delivery Excellence Award 2023
- Ericsson - Galactic Award 2021
Sports
In addition to my technical achievements, I am an avid sports enthusiast with a passion for table tennis and cycling. Over the years, I have honed my skills as a seasoned table tennis player, participating in various competitive tournaments and consistently securing top positions. My dedication to the sport is matched by my enthusiasm for long-distance cycling. Every weekend, I engage in cycling expeditions, covering extensive distances that challenge my endurance and physical limits. These activities not only reflect my commitment to maintaining a healthy work-life balance but also my drive to excel in both professional and personal pursuits. My accomplishments in these sports are a testament to my discipline, strategic thinking, and perseverance.
- Ericsson Kolkata - Table Tennis Men's Single Champion 2024
- Ericsson Kolkata - Table Tennis Men's Doubles Champion 2024
- Ericsson Kolkata - Table Tennis Men's Single Champion 2023
- Ericsson Kolkata - Table Tennis Men's Doubles Runnerup 2023
Contact
Reach out to me here for any further information or inquiries
Address
28, Middle Road, Garfa, Kolkata, West bengal, India, PIN - 700075
Call Me
+91 9903370340
Email Me
prosenjit.ghosh@eprogho.com
Email Me
eprogho@gmail.com
Disclaimer
This website, eprogho.com, is a personal portfolio created solely for showcasing the professional experience, skills, Blogging and projects of Prosenjit Ghosh. The information provided on this website is intended for informational purposes only and does not serve any commercial or promotional intent. We do not endorse or engage in any commercial activities or solicitations through this platform. All the content, including text, images, and project details, reflects the personal and professional achievements of the website owner and is shared for the purpose of networking, collaboration, and career advancement.
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This website also serves as a platform for sharing insights and articles related to the technology and design sectors, which are areas of expertise for Prosenjit Ghosh. Through these writings, Prosenjit aims to contribute to the broader community by discussing trends, innovations, and best practices within the industry. Readers are encouraged to engage with the content, share their views, and participate in discussions via comments or direct messages. This interaction not only enriches the site but also fosters a collaborative environment where ideas can be exchanged and professional relationships can be built.